Warranty
Benefits & Purchase Warranty at Oriana Eyewear
Thank you for trusting Oriana Eyewear with your vision. Here are our guarantees and special services for every eyewear purchase.
Free Lifetime Service
- ✓ Frame fitting & setting
- ✓ Eyewear cleaning
- ✓ Frame and lens care
- ✓ Unlimited vision consultations
6-Month Frame Warranty
Get Rp15,000 discount up to 20% for frame replacement if breakage occurs within 6 months (terms & conditions apply)
14-Day Lens & Eye Exam Warranty
Free lens replacement for lab/staff errors. 50% discount for prescription changes during adaptation period
1-2 Year Lens Coating Warranty
Coating warranty for Essilor, Hoya, Polycore, Outlook brand lenses (terms & conditions apply)
14-Day Progressive Lens Adaptation
Exchange option to regular lenses for Essilor, Hoya, Polycore brands if uncomfortable within 14 days
Fast Processing
Warranty claims processed within 3-7 business days at all locations
How to Claim Warranty!
Always keep your original receipt and warranty card as requirements for warranty claims.
Prepare Documents
Always keep your original receipt and warranty card as requirements for warranty claims.
Visit Store or Contact Us
Visit the original purchase location or nearest branch store. You can also contact our customer service first.
Product Inspection
Our technician will examine the eyewear condition and determine if the damage falls under warranty coverage.
Repair/Replacement Process
If approved, we will repair or replace the product. The process takes 3-7 business days.
Product Collection
You'll be contacted when the product is ready for pickup. Bring the collection document provided.
Our customer service team is ready to assist you with warranty issues